Shipping policy

Shipping

Kujiaokawahasupe
Christian Geppert
Hallenbodenweg 6, 44135 Dortmund, Germany
Email: info@kujiaokawahasupe.store
Phone: +49 231 58090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Flooring & mirrors

Ramps, connectors, hooks, cleaner and the mirror kit ship by parcel; rubber flooring, tiles, mirrors, racks and the modular storage system are heavy and ship on a pallet or in heavy cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not laid or fixed — flooring rolls and large mirrors need two or more people to handle. Lay flooring on a clean, dry, level subfloor and fix mirrors with the safety film to a sound, load-bearing wall. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.