Refund policy

Returns & Refunds

Kujiaokawahasupe
Christian Geppert
Hallenbodenweg 6, 44135 Dortmund, Germany
Email: info@kujiaokawahasupe.store
Phone: +49 231 58090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@kujiaokawahasupe.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. Flooring, a mirror, a rack or a bundle must be returned complete and in its original packaging; flooring that has been laid and cut, and a mirror or rack that has been fixed, cannot always be returned in a resaleable state. Unused flooring, mirrors, racks and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the area to cover, the wall you'll fix to and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Rubber surfaces, tile connectors, mirror backing film, rack coatings and fixings wear with use and are stocked as spares where applicable — this is normal, not a defect; clean rubber with a pH-neutral cleaner, not solvents. Damage or a hazard from a mirror fixed without the safety film or to plasterboard alone, from flooring laid on an uneven or damp subfloor, or from a rack loaded beyond rating or a tall unit left unanchored is not a warranty defect, and this is gym fit-out equipment.